HP Refurbished

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What is HP "refurbished"?
• At HP, a refurbished solution is offered on just about all product lines: printers, notebooks, desktops, and more. They are products that have been returned to HP for a variety of reasons and then put through a rigorous refurbishment process.
• What is the difference between HP's "Refurbished" and "Certified Reconditioned" products?
• The packaging on refurbished products from HP could be labeled either "Refurbished" or "Certified Reconditioned." Regardless of labeling, there is no difference in the refurbishing process, the components used, or the technicians that do work. And both are covered with an HP limited warranty and are care pack eligible.

Where do refurbished products come from?
HP refurbished business products can originate from a variety of sources, including:
• Customer returns and cancelled orders - Fully-functional products that leave the HP warehouse and therefore can no longer be sold as new.
• Damaged products - Products returned because of cosmetic flaws, packaging shipping damage, or a broken/missing part.
• Overstocks - Items that are returned by a dealer to make room for newer product lines.
• Demonstration - Products have been used as HP demos.

What is HP's refurbishment process?
• Products that are refurbished by HP are restored to their original condition and performance. Each unit is fully tested, any broken or defective parts identified in testing are replaced and unit is tested again. Units are then cleaned, re-packaged and assigned to new refurbished part number.
• HP’s engineers will validate the Operating System and firmware, and re-image PCs to the latest factory updates when re-imaging a refurbished system.
• HP’s refurbishment procedures follow the same basic guidelines as HP’s testing procedures for new products.

When is refurbished better?
If your IT budget is lean, then HP’s selection of refurbished products offer high-quality, warrantied product at a low cost. For some applications, the latest generation of technology is better suited. In other cases, a remanufactured product may be a better fit. For example:
• Your applications don't require the latest performance.
• If your company has standardized on a certain platform and "new" production on that platform has been discontinued.
• Refurbished equipment may offer the best price/performance ratio.
• Software testing may be performed just as effectively using refurbished products as with new.
• A new, popular product that is out of stock may be available in the remarketed pool due to a return or cancelled order

What should I look for when I buy refurbished?
There are a number of things to keep in mind when you buy refurbished products. Here are a few tips:
• Ask who did the re-work - Be sure your product was refurbished and certified by the original manufacturer. Brokers or third-party refurbishers looking to recoup losses may refurbish a product cheaply by not using genuine HP components, and resell it without an adequate warranty or return policy.
• Buy directly -- Buying directly from HP or Rackfinity which is an authorized HP dealer ensures that your product has been refurbished and tested to meet stringent HP standards.
• Check the warranty - Does your seller guarantee the quality of its refurbished products? Products refurbished by HP are certified and covered by a HP limited warranty and Care Pack Eligible.
• Ask about return policies - If for any reason, you are unsatisfied with your refurbished product, the HP business outlet provides a return policy.
• Act quickly - HP refurbished product inventory turns over fast and the most desirable, tried and true workhorses go first. Unlike new products, if you miss out on a product you want, re-stocking or back-ordering is not an option.

HP Business Outlet - Abbreviations for Product Descriptions (for HP products with no information)

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Abbreviation

Meaning

AIO

All In One (monitor included)

AMD

AMD-branded Processors and Graphics Cards, ex. AMD Pro A10-8750B 3.6GHz

BD

Blu-Ray Disc

BL

Backlit

BluRay

Blu-Ray optical drive - can read and write to DVDs & CDs, and read BluRay disks but not write

BluRay Writer

Bly-Ray Writer optical drive - can read and write to DVDs, CDs and BluRay disks

BT

Bluetooth wireless technology

BV

BrightView

C

Intel Celeron

Cam

Integrated Camera

Core2

Intel Core 2 Duo Quad

Core2E

Intel Core 2 Duo Quad Extreme

DC

Dual Core

DM

Desktop Mini Form Factor

Duo2

Intel Core 2 Duo

DVD

DVD Optical Drive - can read CDs and DVDs

DVD-CDRW

DVD-CDRW Optical Drive - can read DVDs, and read and write to CDs

DVDRW

Super Multi DVDRW Optical Drive - can read and write to both CDs and DVDs

DVDRW(LS)

DVDRW(LS) Optical Drive - can read and write to both CDs and DVDs, plus LightScribe technology (laser-etched labeling)

DVDRW-BluRay

DVDRW-BluRay - can read and write to DVDs & CDs, and read BluRay disks but not write

ECC

Error Correcting Code

FHD

Full High Definition resolution is 1920x1080 pixels

FirePro

FirePro (NVIDIA-brand graphics card)

FPR

Fingerprint Reader

GB

Gigabyte - 1000 MB = 1 GB

GeForce GT

GeForce GT (NVIDIA-brand graphics card)

Graphics-Less

Video card not included

HD

High Definition resolution is 1366x768 pixels

HD+

High Definition Plus resolution is 1600x900 pixels

i3

Intel Core i3

i5

Intel Core i5

i7

Intel Core i7

IPS

In-Plane Switching

KB

Kilobyte - 1000 bytes = 1 KB

LAN

Local Area Network - computer network within a limited area, such as a resident or office

LCD

Liquid Crystal Display

LED

LED Backlight

MB

Megabyte - 1000 KB = 1 MB

MQ

Socketed Quad Core

mSSD

Mini version of SSDs designed for mobile devices

MT

Microtower Form Factor

NB

Notebook

NIC

Network Interface Card - component that connects computer to a network

No-NFC

No-Near Field Connection

No-Optical

Optical drive not included

No-Pen

No Pen Included/Does not support a stylus

NVIDIA

NVIDIA-brand graphics card

NVME